12 May 2017
Dear Masiphumelele residents and community stakeholders
The City of Cape Town is working hard to improve the living conditions of our residents in Masiphumelele
We have developed a working plan to enhance service delivery and we are seeing progress.
The City is establishing a joint forum for residents of Masiphumelele to interact with us. A neutral mediator has now been appointed and will be responsible for establishing all City, Masiphumelele residents’ and community representation to this forum. The Mediator will be in touch with all leadership structures and organisations in Masiphumelele shortly.
The City can confirm that the Draft Masiphumelele Development Framework is being circulated for internal comment and going through the necessary approval processes. Once this plan has been approved it will be presented to the community.
Service delivery gains to mention:
- The reeds beyond the ends of the canals have been dug out by manual labour for approximately 15m beyond the ends of the canal which will help the water at the end of the canals to drain away. This will be done again shortly before the arrival of the winter rains.
- Masiphumelele has been identified as one of the areas in Cape Town where the Winter Readiness Programme will be rolled out.
- The City has spent approximately R1 million on Masiphumelele between March and June this year alone on services such as litter and sludge removal and the combination-hire for sludge removal.
- You will notice that we have increased door-to-door refuse collection from five to seven days. On average, we have also been dispatching repairs and maintenance teams to Masiphumelele once a week to attend to complaints.
We ask residents to please not dump inappropriate things into the canals and to place litter in bins and blue bags provided.
Living conditions will only improve if we all, residents, leadership and the City, work together as a team.
We will talk to you again soon with further updates.
City of Cape Town
SMS 31373 if there are problems with water and sanitation and we will do our best to attend to those as soon as possible.
Please also use the City’s Free Call in the Masiphumelele Library when available.
Other useful numbers:
Public Emergency Communication Centre: 021 480 7700 or 107 (from a landline)
Call Centre: 0860 103 089
Alcohol and drug helpline: 0800 435 748
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